Refund Policy

Eligible Refund Cases

Refunds are processed automatically for bookings that qualify under the following criteria:

• Provider fails to appear at the confirmed meeting location (No-show).
• Provider cancels the booking after accepting payment.
• Session is cancelled within the free cancellation window (>24 hours).
• A dispute is resolved in the customer's favor by findmet Trust & Safety.

Refund Processing Timeline

Once approved, refunds are credited back to the original payment source (UPI, Credit/Debit Card, Net Banking) via Razorpay within 3 to 7 business days, subject to the issuing bank's settlement cycle.

Disputed Bookings

If a session experience was materially different from the listing description or in breach of safety rules, customers can raise a dispute within 24 hours of scheduled completion by contacting support@findmet.com.