Cancellation Policy

Customer Cancellation Window

• More than 24 hours before session start: Full refund minus standard gateway processing fee.
• Between 12 and 24 hours before start: 50% refund, with 50% credited to provider for reserved time.
• Less than 12 hours before start or No-Show: Non-refundable. Full payment released to provider.

Provider Cancellations

If a provider cancels an accepted session at any time, the customer receives a 100% full refund immediately. Frequent provider cancellations impact trust scores and lead to listing deprioritization.

Severe Weather & Outdoor Extenuating Circumstances

For outdoor activities and group treks canceled due to weather alerts or safety hazards, sessions can be rescheduled with zero penalties or refunded in full.